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RETURNS & REFUNDS
We hope the goods are to your liking! If you still change your mind, the return request must be filled in directly online within 14 days from the date of receipt of your order.
The products must be sent back exactly in the same condition in which you received them: not worn, not washed and returned with all the tags attached.
We therefore invite you, if you should try an item,not to remove any labels that you find attached otherwise the return will not be accepted.
The products must be sent to the following address:
FiloBlu c/o Snatt Logistica
Via Giuseppe di Vittorio, 21
20049 Caleppio (MI)
* In accordance with customs regulations, the shipment of goods or documents outside the EU is subject to a declaration.
This means that the goods must be accompanied by a pro forma invoice that we will send you with the Return Authorization email.
The proforma invoice has to be attached to the outside of the box (never put it inside the box): this will help us accelerate the process of customs clearance of your return.
We kindly invite you also to communicate the return tracking number by sending an email to our Customer Care if you return an item from a non-EU country.
As soon as your return will be delivered to our warehouse, the Quality Control Office will carry out the appropriate checks. In case of a positive result, we will send you an email to confirm the return and refund timing.
The refund will be made within 14 days of receipt of the goods on the same payment method used to confirm the order.
You will be credited the price of the products purchased. MANILA GRACE does not allow exchanges of goods but provides for the refund of the cost of returned items. For any change you may need, you will have to proceed by placing a new order.
We also remind you that the technical time to obtain the refund depends on the internal procedures of your credit institution.
Return for faulty or incorrect product
In addition to the right of withdrawal, by law you are entitled to an appropriate product, or what in legal terms is defined as "a product that complies with the agreement".
MANILA GRACE is committed to provide high quality products and services. If, for any reason, you have a complaint about a product purchased online ( in case of defective and/or non-conformity), please contact our Customer Care.
Please provide all the necessary information, including, ideally, the related order number and pictures with the product labels that you received.
Before sending the goods we kindly ask you to wait for a reply from our Customer Care, you will receive a confirmation e-mail containing all the instructions in order to proceed with the shipment of the product.
In the event of defective or non-compliant products, MANILA GRACE will arrange the withdrawal of the product at its own expense.