Quick Answers

You can check the status of your order directly from your account.
If you are a non-registered customer, you can check the status of your order here

- Processing: the order is still being prepared at our warehouse
- Shipped: the order has been picked up by the courier and is on its way to its destination
- Cancelled: the order has been cancelled

No, once an order has been completed and confirmed, it is no longer possible to modify it.
If the order has not been processed by our logistics yet, you can eventually cancel it. To check whether it is still possible to cancel your order, please contact our Customer service.

It is only possible to cancel the order if our logistics has not yet processed it. To check whether it is still possible to cancel your order, please contact our Customer service.

You can choose between the following payment methods:

CREDIT CARD

Once you’ve selected your card type, you will need to enter the full number on the front of the credit or debit card without spaces, plus the expiry date, the security code (CVV/CVC) on the back of the card, and the cardholder’s first and last name. We accept the following credit and debit cards: Visa, Visa Electron, CartaSi, PostePay, Mastercard, and American Express. The order amount will be blocked on your card and will only be debited once the order is invoiced. In case of a total or partial order cancellation, the amount reserved on your card will be automatically released. Release times may vary depending on the credit institution issuing the card.

PAYPAL

You will need to log into your PayPal account to make a payment and validate your shipping address. Depending on your preference, the amount will be debited from the credit or debit card linked to your PayPal account or directly from your bank account.

BANK TRANSFERS(only for UE)

In the case of purchase by bank transfer, the bank details, including the reason for payment (which must be stated correctly in the bank transfer request), will be provided with the order confirmation. Goods will only be dispatched once payment has been received.

KLARNA

Klarna offers an innovative, fully digital payment service. Find out more about the deferred, instalment or immediate payment option and how to use it online here.

GOOGLE PAY

Google Pay is a quick and easy way to pay on websites, apps and stores using cards registered in your Google account. Google Pay protects your data and those of your cards during payment.

APPLE PAY

Apple Pay is the payment method for Apple users that allows you to link you credit or debit card to the Wallet app in your iPhone, AppleWatch, Mac and iPad. You can use this payment method online on Safari, and in the apps, if Apple Pay is one of the payment options available. Your card data are not stored on any device or filed on the Apple servers. A one-time code is used for the transaction, for greater security.

Amazon Pay

Amazon Pay is a service that allows you to use the payment methods already associated with your Amazon account to pay for your products online.

ALIPAY

Alipay is one of the most popular digital payment services in China. All payments with Alipay are secure and offer comprehensive consumer privacy protection.

Bank details will be provided by email, if you wish to pay by bank transfer. The details will also include a transfer reference number, which must be inserted in the appropriate field when making the payment. Goods will only be dispatched once payment has been received.

Online payments have been made more secure by the new European PSD2 regulation, which was introduced on 28 December 2020 and imposes new authentication rules. From now on, when you place an order using a credit or debit card, your bank may ask you to confirm your identity using 3D Secure authentication. There are many ways to authenticate online payments and you may be asked to confirm your identity via SMS, email or TouchID. We recommend getting in touch with your bank to ensure they have the correct contact details on file in case you are required to use SMS or email for 3D Secure authentication. If you have any questions, please contact our Customer Care team.

Any shipping costs are calculated at check-out.

Your order will be processed by our warehouse in 1-2 working days before being handed over to the courier. It will take approximately 2 to 4 working days for the courier to deliver the package to the address provided. Please note that external factors such as postal or courier delays, logistical problems, adverse weather conditions or the inability to gain access to the address provided may affect delivery times.

Any customs import charges will be borne by the recipient. Customers are therefore invited to contact the customs authorities in advance to check the potential import costs and limits.

No, once you have placed your order you won’t be able to change the shipping address.

Any customs import charges will be borne by the recipient. Customers are therefore invited to contact the customs authorities in advance to check the potential import costs and limits.

Once shipped, you will receive a confirmation email containing a tracking number, which you can use to track your order.

If there is any damage to the packaging or if the number of packages does not correspond to your order, notify the courier immediately upon delivery, indicating the nature of the problem on the delivery note, which must be returned to the courier (delivery signed for subject to checks).
Any problems relating to the physical integrity, correspondence or completeness of the items received must be declared within 7 days of delivery to our Customer Care team by sending an email to

If you have spotted any issues with your order shipment, please get in touch with our Customer Care team as soon as possible so that we can carry out the necessary checks.
If the tracking information says your order has been delivered but you have not yet received it, please contact our Customer Care team within a maximum of 2 days of your item's presumed delivery so that we can follow up with our couriers.

You may return a product within 14 days from the date of delivery. The goods must be returned undamaged, complete with all parts and in their original packaging (including packaging materials and any documentation, labels, tags, or seals, etc.). Your item must be kept or used only for the time strictly necessary to establish and verify its nature, characteristics and size and must not show signs of wear, tears or stains.

If you have completed the order from your account, you can request the return directly from your reserved area. section 'orders'.
If you do not have an account, you can view your order and open a return request at the following link

Once your package has been received and the quality checks have been completed, our Customer Care will send you an e-mail confirmation.

No, the return is at the expense of the customer who will be required to send the products to FiloBlu within 14 (fourteen) days of their receipt, upon authorisation of the return request by our Customer Care team. You can use your preferred courier or delivery service to return the item(s).

For information on the return procedure, please go to the Returns & Refounds page.

No, it is not possible to return a product purchased online from a shop.

To submit your request for return due to a fault, promptly contact our Customer Service by e-mail at customercare@manilagrace.com or at +39 041/8380022, indicating what has happened.

You will be asked for the order number and some photos of the product, where the faulty item is clearly visible.
In case of a faulty item, you will also be asked for photos of the labels/barcodes.

If your returned item meets our requirements, you will be notified by our Customer Care team and a refund will be issued within the next 14 days using the payment method chosen to place the order.

Subscribe to our newsletter to stay up to date with the latest news on Manila Grace’s collections and to get your hands on amazing promos!

Signing up is super simple. Navigate to the newsletter section on our website and fill in the required information.

If you run into difficulties or have any doubts, please do not hesitate to contact our Customer Care team.

After subscribing to our newsletter you’ll get an email with a welcome promocode entitling you to 15% off your first purchase. Promocodes cannot be combined with other current promotions.

Once you have placed your items in the shopping cart, you can enter the promocode in the space provided and then proceed to payment.

You can't add a promocode after your order has been finalised. If the order is still being processed, you can cancel it and put through a new order.

Creating an account allows you to store your shipping details, view your order history, track orders and easily request a return.
If you have forgotten your password, click on "Forgot password?".
The system will send an automatic email containing a link to your registered email address. Click on the link and you will be asked to create a new password. Click on the link and you will be asked to create a new password. Click on the link and you will be asked to create a new password. If you would like to delete your account, please contact our Customer Care team.

Find our opening hours and customer service contact information here